Shipping policy
Thank you for shopping at Zalando Outlet.
We aim to deliver your favorite brands to your doorstep quickly, safely, and at the best possible rates. Please read our shipping policy carefully before completing your purchase.
1. Shipping Rates
We currently offer the following shipping options:
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Free Standard Shipping — for all orders over €50
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Flat Rate Shipping: €9.99 for orders under €50
Shipping costs will be calculated automatically at checkout based on your total order value.
2. Processing Time
All orders are processed within 1–3 business days after payment confirmation.
During peak seasons, promotions, or holidays, processing may take slightly longer, but we always do our best to ship as quickly as possible.
Once your order has been shipped, you will receive an email with your tracking number and a link to track your delivery in real time.
3. Estimated Delivery Time
Our average delivery time within Europe is:
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Germany, France, Netherlands, Belgium, Austria: 5–10 business days
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Other EU countries: 7–15 business days
Please note that delivery times may vary depending on your location and local postal service efficiency.
4. Shipping Carriers
We work with trusted logistics partners such as DHL, Hermes, and DPD to ensure safe and reliable delivery of your orders.
5. Customs and Duties
All orders shipped within the European Union (EU) are duty-free.
For deliveries outside the EU, customs duties and taxes may apply and are the responsibility of the customer.
6. Lost or Delayed Packages
If your order does not arrive within the estimated time frame, please contact us at oders@mail.com.
We will assist you in locating your package and, if necessary, arrange a replacement or refund.
7. Incorrect Address or Failed Delivery
Please ensure that your shipping address is entered correctly during checkout.
We are not responsible for delays or losses caused by incorrect or incomplete addresses.